Privacy Policy
PraetorianX Solutions (“PraetorianX”, “we”, “us”) respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
We collect only what we need to respond to you and provide our services. This may include:
- your name, email address, phone number and organisation;
- the details you give us about your enquiry or matter;
- information needed to supply products, such as delivery and billing details; and
- information contained in devices, accounts or data you engage us to examine as part of an investigation.
Our website
This website does not use advertising or analytics cookies, and our fonts are hosted on our own server rather than loaded from third parties. Our enquiry form is provided by Tally (tally.so). When you submit it, Tally processes your answers on our behalf so they can be delivered to us. Tally’s own privacy policy is available at tally.so.
How we collect it
Usually directly from you: by phone, email, our website enquiry form, or in meetings. During an engagement we may also receive information from your lawyers or from systems and devices you authorise us to access.
Why we use it
- to respond to your enquiry and provide quotes;
- to carry out the services or supply the products you engage us for;
- to meet our legal, professional and record-keeping obligations; and
- to manage our business, including billing.
We do not sell personal information, and we do not use it for marketing without your consent.
Who we share it with
We share information only where needed to do the work or where the law requires it. This may include your legal representatives (at your direction), courts and tribunals, trusted service providers who help us operate (such as our form, email, secure storage and accounting providers), or government authorities where we are legally required to. Some service providers, including Tally, may store data outside Australia; where they do, we take reasonable steps to ensure the information is protected.
How we protect it
We keep information secure using access controls, encryption and documented handling procedures. Evidence collected during investigations is handled under chain-of-custody controls. We keep information only as long as needed for the purpose it was collected or as required by law, then securely destroy or de-identify it.
Accessing or correcting your information
You can ask to see or correct the personal information we hold about you. We will respond within a reasonable time, and if we can’t give access (for example, where the law prevents it) we will explain why.
Complaints
If you have a concern about how we have handled your information, please contact us first so we can try to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
PraetorianX Solutions
South West, Western Australia
Email: intelligence@praetorianx.au
Phone: 0467 697 148